US Sales Coordinator

Soitec is a global leader in engineered substrates, powering the future of technology in areas like 5G, connected devices, and automotive innovations. Our products hold over 70% of the semiconductor market, offering incredible opportunities across various industries in the United States. We're committed to responsible innovation and sustainable development, striving for technological advancements while minimizing environmental impact. As we evolve culturally, managerially, and digitally, we're building an environment where freedom of action and accountability thrive.

As a key member of our US Sales Department, reporting to our USA Regional Sales Manager, you will be instrumental in supporting our US sales team and customers. You'll act as a vital link between our sales efforts in the US and our headquarters in France, ensuring seamless coordination and exceptional service.

What You'll Do:

• Sales Process Facilitation: Support the entire sales cycle, from assisting with customer quotations and order processing to coordinating ship plans and tracking payments.
• Customer Relationship Support: Work closely with Sales Account Managers to maintain strong customer relationships and address their needs efficiently.
• Contract and Inventory Oversight: Assist with customer consignment management, ensuring contract execution and monitoring inventory levels in collaboration with our finance department and French headquarters.
• Small Customer Account Management: Directly manage new small customer requests from our website and support small customer accounts, including Universities & Research Labs, by:
• Understanding their needs and identifying suitable products.
• Preparing offers based on validated price lists.
• Managing orders through to payment.
• Accurately logging all interactions in Salesforce.
• Sales Reporting & Presentation Support: Provide crucial support to the US sales team by generating sales reports, customer shipment history, and assisting in the creation of customer presentations. This includes:
• Updating business opportunities for Account Managers in Salesforce.
• Assisting Account Managers in updating sales forecasts in Salesforce based on orders.
• Contributing to customer meeting preparations by providing essential reporting information (e.g., volumes shipped, revenue history, prices).

• Experience: 5+ years of experience in a sales coordination or similar support role within an international environment.
• System Proficiency: Strong experience with CRM systems, particularly Salesforce. Knowledge of ERP systems (like Oracle) is required (I/O a plus). Good ability to work in excel or google sheets.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with diverse teams and customers.
• Customer Focus: Highly customer service-oriented with a proven ability to build and maintain strong customer relationships.
• Organizational Skills: Organized, autonomous, and capable of prioritizing and multi-tasking in a dynamic, fast-paced environment.
• Attention to Detail: Meticulous and detail-oriented.
• Global Collaboration: Ability to collaborate effectively with headquarters and manufacturing facilities in France, which may require early morning availability.
• Industry Background: Previous experience in the semiconductor industry is highly preferred.
• Location: This is a fully remote position, open to candidates based anywhere in the US.